Reference

kps99 Privacy Policy For Indonesia Accounts

Our Privacy Policy explains what data we collect when you open a kps99 account, enter the lobby, or contact support about DANA, OVO, GoPay and QRIS.

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CONTACT THE TEAM

Privacy Policy Help Through Three Clear Routes

A clear contact path helps you ask about the Privacy Policy without explaining your whole account history. Send a request through the account support path when you need a copy, correction or explanation of personal data. Include your registered phone number and the relevant wallet reference, but never send a password or full payment credentials. Our support desk handles login and wallet-status questions every day from 08:00 to 23:00 WIB through live chat and the support form. We use the details in your message only to identify the request and respond.

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Account request

Use the signed-in support form to ask what account data we hold or to request a correction. We may ask you to complete phone verification before discussing records, so another person cannot use a casual message to access your details.

Wallet question

For a DANA, OVO, GoPay or QRIS status question, share the transaction reference and date rather than a wallet password. We check the account trail and payment status, then explain which data was used to investigate the matter.

Live assistance

Live chat and the support form are available from 08:00 to 23:00 WIB. If your question concerns a device session, tell us whether you used a mobile browser or desktop so we can direct the privacy request correctly.

DATA HANDLING

Six Practical Privacy Controls We Keep Visible

The Privacy Policy is supported by account steps you can recognise while using the service. We separate identity checks from ordinary lobby activity, record payment references instead of asking for wallet passwords…

Phone verification

Before account access is completed, we use the verified phone step to connect a request with the right account. This reduces mistaken disclosures when you ask for a Privacy Policy copy, correction or access to stored details.

Wallet references

Payment handling uses a method, reference, amount and status for checks involving DANA, OVO, GoPay or QRIS. Bank transfer and virtual account matching follows the same account trail, without requiring us to receive your wallet password.

Session security

We record sign-in and device signals so we can compare a normal mobile path with an unfamiliar session. If a login looks unusual, support may ask you to verify the account before changing profile or privacy details.

Cookie choices

Cookies keep login pages, preferences and account navigation working across a browser session. You can clear or block them in your browser settings, but doing so may remove saved preferences and require you to verify access again.

Retention requests

We keep account, support and payment-reference records for as long as needed for service operation, dispute handling or a legal duty. Ask support which category applies to your record and we will explain the available retention response.

Data changes

You can request an update when your contact detail is wrong or your account record needs clarification. Send the request from the support path, complete any identity check we require, and we will confirm what can be changed.

Privacy Policy Answers For kps99 Account Holders

These Privacy Policy answers address the account questions we hear most often before access begins. They explain the data connected with a phone-verified account, payment status, browser session and support request. If your situation involves local eligibility, kps99 access depends on local law. For a record-specific answer, use live chat or the support form from 08:00 to 23:00 WIB.

The kps99 Privacy Policy covers data linked to your account, phone verification, login sessions, device signals, wallet status and support messages. It also covers site cookies and records created when you ask us to investigate DANA, OVO, GoPay, QRIS or bank transfer activity.

We use your phone number for the account verification step and to connect support requests with the correct account. If you ask for a data copy or correction, we may repeat verification before sharing account details or changing the record.

Yes. The Privacy Policy covers payment method selections, transaction references and status checks for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account requests. We use these details to match account activity and investigate payment questions.

Use the signed-in support form or live chat between 08:00 and 23:00 WIB. State that you want an account-data request, provide your registered phone number, and complete the verification step. We will explain the available record and any lawful limits.

You can ask us to correct an inaccurate contact detail or account record through support. Include the change you want, avoid sending passwords or full wallet credentials, and complete any identity check. We will confirm whether the requested correction can be made.

Retention depends on the type of record and the reason it exists. Account, support and payment-reference data may remain while needed for service operation, dispute handling or a legal duty. Contact us for the retention status of a specific record.

Yes. Ask through live chat or the support form and tell us whether you used a mobile browser or desktop. You can also clear cookies in browser settings, though this may end the session, remove preferences and require phone verification again.

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